WellOlive Privacy Policy
Data Protection Information
Kronsoft Development SRL places great importance on protecting personal data and respects your desire for privacy. Below, we inform you about the processing of personal data by us. Relevant rights and obligations regarding the processing of personal data are found in the General Data Protection Regulation (GDPR). If you have further questions about managing your personal data, please contact our Data Protection Officer.
General Data Protection Information
In accordance with the provisions of the GDPR, personal data refers to any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”). An identifiable natural person is someone who can be identified, directly or indirectly, especially by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person. This includes, for example, your civil name, address, phone number, or date of birth.
If personal data is processed by a controller, they must inform the data subject about the nature and scope of the data processing. Providing necessary information in compliance with data protection laws for data processing operations when using the Wellolive application is the subject of this data protection notice.
1. The Controller and Contact Details of the Data Protection Officer
The responsibility for processing your personal data depends on the purposes for which your data is processed.
For personal data that is collected and processed in connection with using the application, you will find the details of the controller and the contact information of the Data Protection Officer in the “Data Protection Information” section.
2. Your Rights
Below, we inform you about the rights you have under legal provisions regarding the processing of your personal data.
3. Rights of the Data Subjects
Each data subject has the right to access under Article 15 of the GDPR, the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restrict processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR, and the right to data portability under Article 20 of the GDPR. The restrictions provided in Articles 34 and 35 of the BDSG apply to the right of access and the right to erasure.
4. The Right to Lodge a Complaint with a Supervisory Authority
If you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (https://www.dataprotection.ro/) regarding the processing of your personal data.
5. Withdrawal of Consent
You can withdraw your consent to the processing of personal data at any time. Please note that the withdrawal is only effective for the future. Processing carried out before the withdrawal is not affected.
6. Objection to Direct Marketing
Under Article 21(2) of the GDPR, you have the right to object at any time to the processing of personal data concerning you for direct marketing purposes. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. Please note that the objection will only have future effects. Processing carried out before the objection is not affected.
7. Objection in Case of Legitimate Interest
If we rely on legitimate interests (Article 6(1)(f) of the GDPR) to process your personal data, you can object to processing under the conditions of Article 21(1) of the GDPR. When making such an objection, please explain why we should not process your personal data as described. In the case of a justified objection, we will review the situation and either stop or adjust the processing of the data or explain our compelling reasons for continuing the processing.
8. Links to Other Websites/Applications
As a provider, we are responsible for our own content under general legislation. Links to content provided by other providers must be distinguished from our own content. We are not responsible for third-party content made available for use through links. The provider of the website referred to is solely responsible for illegal, incorrect, or incomplete content and for damages resulting from the use or non-use of the information.
9. Changes to the Privacy Policy
This data protection information is regularly updated as necessary due to legal or factual circumstances to provide accurate information regarding the processing of personal data by us.
Privacy Policy
Below, we inform you about the processing of personal data when using the Wellolive application.
1. Responsible Entity
Kronsoft Development SRL
Company’s registered office: Blvd. Saturn no. 51, Brașov, 500440
Contact: Phone +40 368 441 024 | [email protected] | www.kronsoft.ro
Management: Florin Popa, Herbert Wild
2. Contact Details of the Data Protection Officer
You can contact our Data Protection Officer at our address (SC Kronsoft Development SRL, Blvd. Saturn no. 51, Brașov, 500440) with the mention “Data Protection Officer” or via the email address: [email protected].
3. Data Collection When Using the Application
Wellolive is a mobile application (available on both IOS and Android) for a healthy and balanced lifestyle that collects personal data from users by creating a profile, such as: personal data (first name, last name, email, age, height, weight, gender, birth date, waist circumference, body mass index, basal metabolic rate), health status, lifestyle, medical history, values of main health indicators (weight, blood sugar, oxygen saturation, blood pressure, body fat), preferred foods, conditions, intolerances/allergies, in order to provide them with a personalized diet, the ability to create a medication plan (if applicable) and monitor their health indicators, information about medications and their interactions (if applicable), sport activity suggestions, recommendations for good habits and practices to achieve their set goals, and to track their progress.
The legal basis for data processing is Article 6(1)(f) of the GDPR, our legitimate interest. Our legitimate interest is to provide a functional application.
Data collection to ensure the application’s functionality and the storage of data in server-side log files is absolutely necessary for the website’s operation. Consequently, the user has no option to object.
4. Creating a User Account
A user account is created using an email address or Google account. By checking the “I have read and agree to the terms and conditions” box, you consent to your data being used to generate a profile, which is a mandatory condition to use the Wellolive application.
5. Deletion of Data
Data is deleted as soon as it is no longer necessary to fulfill the purpose for which it was collected. Clearly, if the user closes their account or deletes their profile, the data will be deleted. However, if the user keeps their account and profile but does not use the Wellolive application for a longer period, the data will remain stored. In the case of data collected to ensure the application’s functionality, deletion occurs when the user’s account is deleted. Storage beyond this period may be possible.
6. Contacting Us (e.g., via email, phone, or our contact form)
When you contact us via email, a contact form, or other means, the data you provide (e.g., your email address, possibly your name, and phone number) will be stored by us to respond to your inquiries and process your requests. If we request information via the contact form, the mandatory information is marked as necessary. Additional information that you may voluntarily provide will be used to specify your request and improve the processing of your request. This information is provided voluntarily. If you provide us with contact details (e.g., email address or phone number) to respond to your inquiry, we will use this data as necessary to respond to your request.
The legal basis for data processing is Article 6(1)(f) of the GDPR, our legitimate interest. Our legitimate interest is conducting our commercial activities and the ability to fully and timely respond to any inquiries from users and interested parties.
The data we receive from you in connection with your contact will be deleted once your request has been fully processed and no further communication with you is required or desired.
As a data controller, our company has implemented numerous technical and organizational measures to ensure that personal data processed through the Wellolive application is protected as fully as possible. However, internet data transmissions can generally have security gaps. Absolute protection cannot be guaranteed; in any case, sending unencrypted emails is not secure. Therefore, please do not send sensitive data via unencrypted email, but use either encrypted communication channels (e.g., our contact form) or postal services.
7. Matomo – Traffic Analysis
Our application uses the Matomo web analysis service. Matomo is an open-source project and is legally represented by its founder Matthieu Aubry. Matomo uses “cookies” that make it possible to analyze the use of the website. For this purpose, usage information recorded in the cookie (including your truncated IP address) is transmitted to our servers and stored for analysis purposes. Matomo does not transmit any data to servers outside our control. Your IP address is immediately anonymized during this process, so that you, as a user, are not identifiable to us. The information collected about your use of this website is not transmitted to third parties. We use the data collected for statistical analysis of user behavior to optimize the functionality and stability of the website and for marketing purposes.
As part of using Matomo, we collect your IP address. Your IP address is anonymized immediately after collection. Thus, it is no longer possible for us to re-identify individuals. Additional information on data protection can also be found on the provider’s website https://matomo.org/privacy.
The cookies set during the use of Matomo are cookies for measuring reach. The legal basis for processing data related to the use of cookies for reach measurement is your consent (Article 4(11) and Article 7 of the GDPR).
Your consent is voluntary and can be revoked at any time with effect for the future by uninstalling the application.
Wellolive User
1. Operator and Contact Details of the Data Protection Officer
The operator responsible for processing your personal data is Kronsoft Development SRL. You may contact our Data Protection Officer at Blvd. Saturn no. 51, Brașov, 500440, with the mention “Data Protection Officer” or via the email address: [email protected].
2. Purposes and Legal Basis for Data Processing
Your personal data is processed solely for the proper functioning of the Wellolive application. The legal basis for processing your personal data is the establishment of a personalized diet – Article 6(1)(b) of the GDPR or, in the case of health data, considering Article 9(2)(h), Article 3 of the GDPR and, in the case of order processing, considering the requirements of Article 28 of the GDPR and an appropriate confidentiality obligation.
In addition to the processing of your personal data by the respective service provider, Kronsoft Development SRL is the recipient of your personal data. Your personal data will be deleted by us as soon as we are instructed to delete it by the respective service provider or immediately after the order processing relationship with a service provider ends. Longer storage may be necessary if a longer storage period is required by law.
3. Exercising Your Rights
If you wish to exercise your rights under data protection law, you must submit your requests directly to the respective service provider. If you contact us directly to exercise your rights, we will immediately forward your request to the responsible service provider. If we cannot allocate your request, we will inform you accordingly.
Policy Regarding Advertising Identifiers (iOS and Android)
Use of Advertising Identifiers
The WellOlive app may collect and use advertising identifiers specific to your device in order to enhance user experience and enable the display of relevant ads.iOS (Apple) On iOS devices, the app uses the Identifier for Advertisers (IDFA) for the following purposes:
- measuring the effectiveness of marketing campaigns;
- providing personalized ads on third-party platforms (e.g., Facebook).
According to Apple’s policy, your explicit consent is required through the App Tracking Transparency (ATT) system. You can accept or decline this request when launching the app. Your decision can be changed at any time by going to Settings > Privacy > Tracking.Android (Google)
On Android devices, the app uses the Google Advertising ID (GAID) to collect anonymous data about app usage and to serve more relevant ads. Google allows users to reset or disable the advertising identifier in the device settings (Settings > Google > Ads).
Protection of Your Data
The data collected through advertising identifiers does not allow direct identification of the individual. It is used solely for purposes such as:
- aggregated statistical analysis;
- app performance optimization;
- providing personalized ads on external platforms.
Data processing is carried out in accordance with data protection regulations, including the GDPR and CCPA, and Kronsoft Development SRL implements appropriate technical and organizational measures to protect your data.